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    Moderator Jonatane's Avatar
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    Default Client and Customer

    When should use the word client and when should use customer?

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    Default Re: Client and Customer

    In the U.S, generally, a client is one for whom a service is performed, often under contract and usually by a person in the professions; lawyers, engineers, real estate agents, brokers, investigators, etc., perform services for clients and are paid fees rather than a fixed price.

    Customer is a broader term most often applied to sales and usually applies to a person to whom goods, and some services, are sold Stores, auto dealers, salesmen, repairmen, banks, utility companies, gas stations, etc., have customers.

    A client/customer is anyone who avails themselves of, and pays for whatever services or goods are being offered but client is a little more fancy. Upscale fashion houses or department stores or beauticians or massage parlors might refer to their customers as clients because it sounds more refined.

    I might add that, obviously, there is no absolute rule regarding the use of these two words.
    Last edited by vicente; 07-11-2012 at 02:32 AM.
    vicente

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    Default Re: Client and Customer

    in web terms, the client is the browser that the user used to visit a website. in this case you can't say "customer"

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    Default Re: Client and Customer

    Very clear explanation vicente!

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    Senior Member Guadalupe's Avatar
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    Default Re: Client and Customer

    Really interesting and clear!!! Thank you for clarifying!
    Guadalupe

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    Default Re: Client and Customer

    In general, both the terms 'clients' and 'customers' refer to a person or organization that buys goods or services.When a company has a ongoing interaction with someone, that person tends to be referred to as a 'client' rather than a customer.

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    Default Re: Client and Customer

    I agree with bethworthy, you would refer to someone that you have an ongoing interaction with as a "client". From my experience with my aunt and her flower shop, the people that came in on a regular basis were considered her clients and she referred to those that would walk in as customers.

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    Default Re: Client and Customer

    Quote Originally Posted by carmenlm View Post
    Very clear explanation vicente!
    I would beg to differ on just one point: Banks like to use "customer" for what would more correctly be described as "victim".

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    New Member Fuzziest's Avatar
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    Default Re: Client and Customer

    Great explanation by vicente. As he said, if you're dealing with services = client, if you're dealing with actual physical products = customers.

    But often people use these two terms without making the distinction, so I'd say it's not a dogma you need to follow to the letter.

    Oh and as bethworthy said, sometimes these two words are used to make the distinction between a new 'customer' and a recurring 'client'.

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    Contributing User matiasc's Avatar
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    Default Re: Client and Customer

    Great explanation Vicente!
    I always confuse those ones... But no more
    /MatiasC
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