Conference call
Clare is right when speaking about a back up email with valuable info that the prospect could forward to the techies.
A couple of times I have been succesful on convincing the prospect to have a conference call with their web developer. This allows them to participate in the exchange of information and be more confident on the outcome of the quote or project. Usually they take part of one or two phone calls, and once you reached a good communication level with the web developer and parameters have been drawn, they let you go ahead with the web developer without their need to "interfere". Of course, confidence matters! Once they realize everything is going smooth, they let you work freely with their developer.
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